Your Privacy
Privacy Policy
How Hadassah Wellness collects, uses and safeguards your personal information.
This Privacy Policy explains how Hadassah Wellness (“we”, “us” or “our”) processes your personal information when you visit our website or book a treatment with us. We are committed to protecting your privacy and handling your information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Information we collect
- Contact details you provide when enquiring or booking — such as your name, email address and phone number.
- Booking preferences — the treatments you are interested in and any notes you share with us.
- Website usage & marketing data — when you arrive from an advertisement or link we may record campaign attribution parameters (such as UTM tags), the page you landed on, the referring website, your browser and device type, screen size, language, timezone and approximate country. This helps us understand which campaigns bring guests to us and improve our service.
- Analytics cookies — with your consent, third-party analytics and advertising tools (such as Google Analytics or Meta Pixel) may set cookies to measure website performance and campaign effectiveness.
2. How we use your information
- To respond to your enquiries and manage your bookings.
- To provide, personalise and improve our treatments and website experience.
- To measure the effectiveness of our marketing and advertising campaigns.
- To comply with our legal and regulatory obligations.
3. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our website and business (for example, hosting, analytics and communication providers), strictly for the purposes described above and subject to appropriate safeguards.
4. Retention
We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law.
5. Your rights
Under POPIA you have the right to access, correct or delete your personal information, and to object to certain processing. To exercise any of these rights, please contact us at [email protected].
6. Cookies & your choices
Most browsers let you control cookies through their settings. Disabling analytics cookies will not affect your ability to browse our website or make an enquiry, though some features may work differently.
7. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please email [email protected].